Terms of Service

The meanings of terms used in these Terms and Conditions are as follows. Terms not defined herein shall be interpreted in accordance with applicable laws and generally accepted commercial practices.

“Company” means Sunoo Inc., which owns and operates the Couple.net Service, and any branches, affiliates, partners, regional operating entities, or designated operating organizations involved in providing the Service.
“Regional Operating Entity” means a branch, affiliate, partner, or designated operating organization that handles member consultation, customer support, matching support, payment/refund support, or certain service operations in Korea, Japan, China, the United States, Canada, Australia, or other countries or regions.
“Member” means a person who agrees to these Terms and Conditions and the Privacy Policy and registers according to the procedures prescribed by the Company.
“General Member” means a member who has completed free registration or only the basic registration process.
“Paid Member” means a member who pays a registration fee, meeting fee, or other service fee and uses paid services provided by the Company.
“International Member” means a member who uses the Service outside the Republic of Korea, or whose matching, consultation, payment, or member management is conducted outside Korea.
“Couple Manager” means a consultation or recommendation manager employed by or designated by the Company.
“Matching” means that another member’s profile, information, or possibility of meeting is presented or recommended to a member through the Company’s system, AI algorithm, couple manager, or other method.
“AI Matching” means the Company’s automated or semi-automated recommendation system that recommends matching candidates by using member profiles, spouse preferences, personality test results, service usage history, and related information.
“Meeting” means that matched members exchange contact information or communicate or meet directly or indirectly based on mutual consent.
“Registration Fee” means an amount paid for member status, service period, matching rights, or other paid services.
“Meeting Fee” means an amount paid for contact exchange, meeting progress, or equivalent service use after matching.
“Verification Documents” mean materials requested by the Company to verify identity, education, occupation, marital status, employment, income, family relationship, or other information entered by a member.
“Verification Records” mean minimum records kept without retaining original verification documents or image files, including verification items, verification dates, verification results, verification personnel, member statements, or electronic signature records.
“Declaration” means a single-status declaration, education declaration, employment declaration, parental confirmation, or other confirmation document submitted when a member cannot submit verification documents or submits a factual statement and assumes responsibility instead of providing documents.
“Parental Registration” means a procedure in which a parent or guardian participates in consultation, registration, information submission, document submission, declaration, or matching discussion on behalf of a child.
“Content” means all photos, videos, audio, text, profiles, self-introductions, chats, document images, and other materials registered, posted, transmitted, provided, or stored by a member within the Service.

1. These Terms and Conditions become effective when posted on the Service screen or notified to users by other methods.
2. A user shall be deemed to have agreed to these Terms and Conditions and the Privacy Policy if the user registers as a member, accesses, views, or uses the Service regardless of registration status, applies for consultation, makes a payment, receives communications, or uses any function provided by the Company.
3. The Company may amend these Terms and Conditions within the scope permitted by applicable laws.
4. When the Company amends these Terms and Conditions, the effective date, reason for amendment, and main contents shall be announced in advance.
5. If a member continues to use the Service after the effective date of amended Terms and Conditions, the member shall be deemed to have agreed to the amended Terms and Conditions.
6. If a member does not agree to the amended Terms and Conditions, the member may stop using the Service and withdraw from membership.

1. The Company’s Privacy Policy applies together with these Terms and Conditions, and members must review and agree to it.
2. Where the Company separately notifies detailed conditions, usage rules, refund standards, precautions, promotion conditions, or other matters for individual services through the Service screen, notices, payment pages, event pages, consultation, electronic documents, text messages, emails, chats, or other methods, such content shall form part of these Terms and Conditions.
3. Services such as General and Gold services, in which members directly view and decide on profiles, may be subject to laws related to e-commerce. Special or VIP services involving consultation, recommendation, or intervention by a couple manager may be subject to laws related to marriage brokerage and standard terms. However, actual applicability and scope may vary depending on the nature of each service, payment structure, operation method, and interpretation of applicable laws, and the Company’s operation standards may apply within the permissible scope.
4. Applicable laws, refund standards, contract conditions, and personal information processing structures may differ depending on country, language, payment entity, consultation method, matching method, and service type.
5. Services provided to members in Korea, services provided to international members, and services provided through regional operating entities such as Japan and China may be subject to separate individual contracts, consent forms, refund policies, or local laws.
6. If an individual contract or service-specific notice differs from these Terms and Conditions, the individual contract or service-specific notice may prevail depending on the nature of the service and applicable laws.

1. To use the Service, a user must be at least 18 years old and, where required by the Company, must not be legally married.
2. A member represents and warrants that the member is not legally restricted from using the Service.
3. A member represents and warrants that the member has no serious criminal history, sex offender registration, fraud, stalking, violence, coercion, privacy infringement, or other reason that the Company reasonably deems inappropriate for member protection and service safety.
4. The Company may establish and change member eligibility and restriction standards at its discretion. The Company may refuse registration, restrict, suspend, or terminate membership after registration, and is not obligated to disclose the reason.

1. Membership is established when a user enters required information according to the procedures prescribed by the Company, agrees to these Terms and Conditions and the Privacy Policy, and receives approval from the Company.
2. The Company may refuse registration or cancel membership afterwards in any of the following cases:
• False information or identity theft;
• A history of registration restriction or forced withdrawal;
• Concern of violation of laws, these Terms and Conditions, public order, or good morals;
• Expected material interference with facilities or operations of the Company;
• Any other case reasonably deemed inappropriate by the Company.
3. Members must promptly update registration information when it changes, and members are responsible for disadvantages caused by delay.

1. The Company may allow parents or guardians to apply for consultation, proceed with membership registration, submit profile information, documents, declarations, or otherwise participate in the process on behalf of a child in certain services.
2. Information, documents, explanations, confirmations, and warranties submitted by parents or guardians on behalf of a child shall be the joint responsibility of the member and the parent or guardian.
3. Parents or guardians must accurately confirm the child’s intent, facts, and legal status before providing information, and any responsibility arising from false or inaccurate information shall be borne by the parent or guardian and the relevant member.
4. Involvement by a parent or guardian does not mean that the Company guarantees the truthfulness of member information, and the Company does not guarantee accuracy, legality, or completeness.
5. Even if a parent or guardian participates in the matching process, the final responsibility for actual meetings, dating, marriage, and results rests with the member, and the Company assumes no guarantee or liability.

1. A member represents and warrants that all information entered into the Service or provided to the Company is true, accurate, and up to date.
2. A member must not provide false information or omit material facts regarding name, age, date of birth, contact information, residence, education, occupation, marital status, assets or income, family relationships, religion, values, children, health-related matters, criminal history, or other information that may affect matching.
3. The primary and final responsibility for accuracy and legality of information provided by a member rests with the member. The Company is not obligated to verify or guarantee all such information, and the member remains responsible regardless of whether the Company verifies it.
4. A member must promptly update or notify the Company of changes through the method prescribed by the Company, and any problem caused by failure to reflect changes shall be the member’s responsibility.

1. The Company may request submission of identification documents, graduation certificates, employment certificates, family relationship documents, marital status documents, photos, or other verification documents for member reliability, service operation, dispute prevention, member protection, and legal compliance.
2. A member must submit relevant documents within the prescribed period upon the Company’s request.
3. The Company may verify the existence, form, and partial consistency of submitted documents, but does not fully guarantee authenticity or legal effect and assumes no liability therefor.
4. For member protection, service reliability, and operational judgment, the Company may create and retain internal records regarding whether verification documents were submitted, verified, not submitted, verification date, verification item, and verification personnel.
5. The Company uses original documents, copies, or image files of verification documents only for verification purposes and, as a principle, deletes them without delay after verification is completed.
6. However, the Company may retain minimum verification records, including verification items, verification dates, verification results, verification personnel, member statements, or electronic signature records, for legal compliance, dispute response, fraud prevention, restriction of re-registration, and service reliability.

1. If a member cannot submit verification documents for a legitimate reason, or where separately permitted by the Company, the member may replace documents with a single-status declaration, education declaration, employment declaration, parental confirmation, or other declaration or confirmation prescribed by the Company.
2. Submission of a declaration is an exceptional procedure permitted by the Company, and the Company does not guarantee member information or legal status solely based on a declaration.
3. A member represents that the contents of a declaration are true, and any civil, criminal, or damage liability arising from false declaration or omission of material facts shall be borne by the member.
4. The Company may impose separate restrictions, adjust exposure scope, adjust matching method, request additional verification, or restrict service use for members who submit declarations.
5. Confirmations or declarations submitted by parents or guardians are also subject to this Article.

1. To protect personal information and minimize damage from security incidents, the Company, as a principle, deletes original verification documents, copies, or image files submitted by members without delay after verification is completed.
2. Instead of retaining original verification documents for a long period, the Company may retain minimum verification records, including verification items, verification dates, verification results, verification personnel, consistency with information entered by the member, member statements, or electronic signature records, for legal compliance, dispute response, fraud prevention, restriction of re-registration, and service reliability.
3. Where laws related to marriage brokerage or other applicable laws require retention of certain records, the Company shall comply with the purpose of such laws while, to the extent possible under the principle of minimum personal information retention, retaining verification records rather than original documents.
4. Verification of documents or retention of verification records by the Company does not mean that the Company fully guarantees the accuracy of member information or legal status.

1. Members may register their profiles, self-introductions, photos, and other information in the manner prescribed by the Company.
2. The Company may determine the scope, order, display, country, or service exposure of member profiles according to service nature, member status, paid status, activity, verification status, declaration status, consultation status, and operational policy.
3. Members may adjust their profiles within the scope permitted by the Company, including public, private, or partially restricted disclosure.
4. Member profiles may remain within the Service for a certain period even if the member is not actively using the Service, subject to the Company’s operational policy.
5. The Company may request modification of profile text, images, or items, or restrict, withhold, or delete posting for member protection, service quality, complaint handling, and legal compliance, and assumes no liability therefor.

The Company may provide the following services to members:
• Free membership registration and basic profile registration;
• Member search, viewing, and recommendation services;
• AI matching and automated recommendation services;
• Self-searching and direct member search services;
• AI-based recommendation and filtering services;
• Couple manager consultation and recommendation services;
• Speed dating, events, parties, and online/offline meeting programs;
• Travel destination or visiting-place based matching services;
• Country, language, residence, or global matching services;
• Premium, Gold, Special, VIP, and other paid services;
• Other ancillary services determined by the Company.

The Company may change the content, scope, name, structure, price, period, and method of services and assumes no liability except as required by law or individual contract.

1. The Company may use AI algorithms or its own matching system to recommend candidates based on information entered or provided by members, activity records, consultation details, preferences, and profile data.
2. AI recommendations are suggestions based on statistical, technical, or Company standards and do not guarantee member expectations, suitability, actual dating possibility, or marriage possibility. Members use the Service with this understanding.
3. Members understand and agree that AI recommendation results may differ from their expectations, may be limited, or may be inaccurate.
4. The Company is not obligated to disclose AI recommendation methods, exposure standards, reflected factors, weights, or recommendation logic to members.
5. AI matching and algorithmic recommendations are only supportive tools intended to increase the possibility of meetings and do not automatically determine or guarantee marriage, dating, exchange of contact information, or successful meetings.
6. Final decisions regarding meetings, exchange of contact information, and service use are made by the member’s choice and consent.

1. The Company may provide consultation, profile review, recommendations, scheduling coordination, advice, and related services through couple managers in certain services.
2. Couple managers only support opportunities for members to meet and do not guarantee the character, assets, education, occupation, health, family relationships, marital status, intent to marry, relationship stability, or possibility of marriage with any specific person.
3. Explanations, evaluations, opinions, advice, and recommendations by couple managers are for reference only, and final judgment and responsibility rest with the member.
4. Members acknowledge that even where a couple manager is involved, the nature of the Service is not a result-guarantee contract, and members may not hold the Company legally liable for results.

1. The Company may link member information with Sunoo Inc., Korean operating entities, Japanese branches or Japanese operating bases, Shenzhen Chinese corporation or Chinese operating bases, other overseas branches, affiliates, partners, and regional operating entities for global matching, consultation, customer support, payment, refund, and dispute response.
2. Members understand and agree that their profiles, consultation details, matching history, contact exchange history, payment/refund information, and related information may be linked with domestic and overseas operating entities or related services to the extent necessary for service provision.
3. The Company may use domestic and overseas servers, cloud services, payment processors, SMS/email service providers, security monitoring providers, customer management systems, and other external service providers for service operation.
4. Details regarding overseas transfer, overseas storage, outsourcing, and third-party provision of personal information shall be governed by the Privacy Policy and separate consent procedures.

1. Members may pay service fees, registration fees, meeting fees, and other charges prescribed by the Company through payment methods permitted by the Company.
2. The type, period, number of services, price, benefits, special conditions, and refund standards for each service shall follow separately notified contents.
3. A registration fee may be consideration for member status or service use rights for a certain period, and a meeting fee may be consideration for contact exchange, successful meeting, or equivalent service use.
4. The Company may receive payments through accounts under the name of an affiliate or designated payment account if necessary, and members agree that such payments are for Couple.net Service use.
5. The Company may correct payment errors, duplicate charges, display errors, or system failures afterwards, and liability shall be limited.
6. For overseas services, payment currency, payment entity, payment account, taxes, exchange rates, payment methods, and refund methods may differ by country or region.
7. Members understand and agree that payment conditions may vary depending on country, language, service type, and individual contract.

1. General refund principles may vary depending on service type, applicable law, whether service provision has commenced, number of services provided, remaining service period, and special contract terms.
2. General and Gold services in which members directly view and select profiles may be subject to e-commerce laws and separately notified standards. Special or VIP services involving couple managers may be subject to marriage brokerage laws, standard terms, or separate contract standards.
3. Refunds may be restricted for services already commenced or for portions where recommendations, profile provision, contact exchange, consultation, or meetings have already occurred.
4. Meeting fees may not be refundable once contact information has been exchanged or meeting service has commenced.
5. Refund possibility and period for unused payments shall follow separate notices.
6. Some payment methods, such as mobile phone payment, may only allow cancellation in the same month, or may require refund to the account in the member’s name after confirmation of payment in the following month or later.
7. Where a member is restricted or forcibly withdrawn due to violation of these Terms, false information, or misuse, the Company may refuse or limit refunds, and the member shall not object.
8. Refund standards for domestic services and overseas services may differ depending on service country, contracting entity, payment currency, service type, and individual contract.
9. Refunds for services in Korea shall follow applicable laws, service-specific notices, individual contracts, and the Company’s refund standards.
10. Customized services for international members, including Special and VIP services, may commence immediately upon execution of the contract through profile registration, consultation, matching preparation, and operational allocation. Unless the Company is at fault, refunds may be restricted after service commencement.
11. Members understand and agree that overseas customized services are not simple product purchases, but services in which actual costs such as consultation, profile review, matching preparation, and couple manager allocation occur immediately.

1. Members may request withdrawal at any time through the method prescribed by the Company.
2. Even after withdrawal, necessary information or records may be retained for a certain period according to applicable laws, the Privacy Policy, and internal operational policies.
3. Expiration of paid service period or completion of payment does not automatically mean termination of membership status, and members may need to proceed with a separate withdrawal procedure.
4. The Company may restrict, suspend, or terminate membership if a member violates these Terms or applicable laws, or if necessary to protect the Company or other members.
5. The Company is not obligated to disclose the reason for termination of membership, and members may not object except as required by law.

1. The Service may only be used for a member’s personal dating and marriage-related activities.
2. Members may not engage in advertising, solicitation, sales, recruitment, investment solicitation, religious solicitation, political activities, promotion, business, or other commercial activities toward other members without prior written consent of the Company.
3. Members may not build or use separate databases, competing services, websites, applications, software, or business networks using information obtained within or through the Service.

1. Members are responsible for managing their IDs, passwords, and authentication methods.
2. Members may not lend, transfer, sell, share, or pledge their accounts to third parties.
3. Members must notify the Company immediately upon becoming aware of account theft or unauthorized use.
4. The Company is not responsible for damages caused by a member’s failure to manage the account properly.

1. All interactions between members, including chats, calls, contact exchange, meetings, dating, marriage, financial transactions, gifts, business partnerships, investments, cohabitation, marriage, breakup, divorce, and property disputes, are conducted under the members’ own responsibility.
2. The Company does not fully investigate, verify, or guarantee a member’s criminal history, actual marital status, assets, health, family history, education, occupation, personality, intent, or truthfulness of words and actions.
3. The Company may attempt criminal record checks, eligibility screening, sex offender registry searches, or additional document verification where deemed necessary, but is not liable for failure or incompleteness thereof.
4. Members must verify the identity, profile, documents, statements, proposals, and marriage intent of the other member under their own responsibility and judgment.
5. Notices, warnings, consultation contents, or guidance provided by the Company are for reference only, and members may not claim guarantee liability of the Company based thereon.
6. Before or after exchanging contact information or proceeding with meetings, members must directly verify important information of the other member, including marital status, education, occupation, family relationships, assets, health, and marriage intent, under their own responsibility.
7. Even if the Company has performed certification or verification procedures, such procedures do not guarantee the complete truthfulness of member information, and members understand that final judgment and responsibility rest with themselves.

1. Members are fully responsible for content they post or provide.
2. Members represent and warrant that their content does not infringe third-party rights.
3. When a member posts, uploads, transmits, or provides content to the Service, the member grants the Company a non-exclusive, worldwide, royalty-free license to use such content for service operation, display, storage, reproduction, modification, editing, translation, distribution, promotion, marketing, quality control, dispute response, and preservation of evidence, and the member may not demand separate compensation.
4. The Company may review, monitor, modify, delete, or block member content, but has no obligation to do so.
5. Members may not post or transmit other persons’ personal information, contact information, non-public information, or unauthorized photos, videos, or documents within the Service.

Members must not engage in any of the following acts:
• Registering false information, impersonating others, or identity theft;
• Concealing married status or submitting false declarations or confirmations;
• Requesting money, fraud, investment solicitation, pyramid schemes, religious solicitation, or business solicitation;
• Insults, threats, defamation, sexual harassment, hate speech, stalking, or harassment;
• Posting obscene, pornographic, illegal, or crime-inducing information;
• Unauthorized posting of others’ photos, videos, or documents;
• Spam, mass messages, or unauthorized advertising;
• Use of robots, spiders, crawlers, scraping, data mining, or automated collection;
• Hacking, circumvention, unauthorized access, service disruption, or distribution of malware;
• Framing, mirroring, reverse engineering, decompiling, or copying without Company consent;
• Building competing services or commercially using information from the Service;
• Creating disputes between members, false reports, or obstruction of business;
• Any act contrary to laws, public order, or good morals.

Where such acts are suspected or confirmed, the Company may delete posts, issue warnings, restrict use, revoke benefits, refuse refunds, suspend accounts, forcibly withdraw the member, or take civil or criminal action without prior notice, and assumes no liability.

1. The Company may record or store telephone calls, emails, chats, text messages, messenger communications, and other communications with members for customer support, quality control, training, dispute response, and service improvement.
2. Members must not use insulting, threatening, violent, sexual, discriminatory, or inappropriate language or behavior toward customer support or Company employees.
3. If inappropriate behavior by a member is confirmed, the Company may restrict or terminate service use.
4. Members must not engage in verbal abuse, insults, threats, humiliation, repeated harassment, excessive contact, or obstruction of business toward Company officers, employees, couple managers, or customer support representatives.
5. If a member’s inappropriate language or behavior is confirmed, the Company may suspend consultation, refuse change of manager, limit communication methods, restrict service use, terminate the contract, or take legal action.
6. In such cases, the Company’s measures shall be deemed legitimate measures to protect employees and maintain service order, not refusal of customer response.

1. The Company may contact members through email, text messages, phone calls, app push notifications, messenger, mail, or other methods for service operation, matching, payment, security, policy changes, events, marketing, and customer support.
2. Members agree to receive such notices through the above methods to the extent permitted by law, and such notices may be essential conditions of service use.
3. Members may refuse certain advertising information, but essential notices necessary for contract performance, payment, security, account, matching, and service operation may not be subject to refusal.

1. All rights to the Service, websites, applications, designs, logos, trademarks, text, data, structure, software, algorithms, operation methods, compilations, and all related materials belong to the Company or the rightful owners.
2. Members may not copy, distribute, transmit, modify, publish, sell, license, reverse engineer, or commercially use them without prior written consent of the Company.

1. The Company processes members’ personal information in accordance with the Privacy Policy.
2. Members agree that their personal information, profiles, chats, activity records, consultation details, payment records, verification status, and verification records may be processed on the Company’s servers and related systems in the course of using the Service.
3. The Company may delete original verification materials after review and retain minimum verification records.
4. The Company may operate all or part of the Service on domestic or overseas servers, affiliates, partners, or cloud environments.
5. Members understand and agree that their personal information may be stored and processed in the United States, Korea, Japan, China, and other countries or regions necessary for service operation.
6. The Company, as a principle, deletes original verification materials without delay after verification and retains only minimum verification records where necessary.
7. Details regarding overseas transfer and overseas processing shall be governed by the Privacy Policy and separate consent procedures.

1. The Company may change, add, suspend, or terminate all or part of the Service at any time.
2. The Company may restrict the Service due to system maintenance, failures, security issues, legal changes, operational needs, termination of partnerships, or business judgment.
3. The Company generally assumes no responsibility for changes or suspension of free services.
4. Even for paid services, the Company’s liability is limited unless otherwise required by law or individual contract.

1. The Company makes no express or implied warranty regarding member information, declarations, verification documents, profiles, self-introductions, chats, consultation details, recommendation results, AI analysis, the other party’s intent, marriage possibility, continuation of dating, or possibility of marriage.
2. The Company provides the Service on an as-is and as-available basis and does not warrant continuity, timeliness, error-free operation, fitness for a particular purpose, completeness, or accuracy.
3. The Company is not responsible for third-party content, external links, information posted by members, or actions, statements, or transactions between members.
4. The Company does not provide professional legal, tax, medical, psychological, investment, property, or marriage-related advice, and members must consult qualified professionals separately if necessary.
5. Certification status, verification records, couple manager opinions, AI recommendations, profile descriptions, and information about other members provided by the Company are materials to assist member judgment, and do not guarantee complete truthfulness of other members’ information, marriage possibility, relationship continuity, or member satisfaction.

1. To the maximum extent permitted by law, the Company, affiliates, officers, employees, agents, partners, and service providers shall not be liable for indirect, special, consequential, punitive damages, data loss, lost profits, emotional distress, physical harm, or third-party disputes suffered by members.
2. Even if the Company’s liability is recognized, the total amount shall not exceed the amount actually paid by the member to the Company during a certain period before the dispute occurred.
3. The Company shall not be directly or indirectly liable for any damage arising from meetings, contact exchange, dating, marriage, or failure thereof between members.
4. The Company shall not be liable for damages caused by events beyond the Company’s reasonable control, including the Internet, telecommunications networks, devices, servers, hacking, phishing, DDoS, malware, force majeure, natural disasters, war, government actions, third-party intrusion, or operational suspension.
5. If a security incident such as leakage, loss, theft, alteration, damage, ransomware, or unauthorized access of personal information occurs or is suspected, the Company shall conduct investigation, report, notify, and take mitigation measures in accordance with applicable laws.
6. Where the occurrence of leakage, leaked items, or scope has not been confirmed, the Company may provide information based on confirmed facts and investigation status. A report of suspected leakage or ongoing investigation does not mean confirmed leakage.

If a member causes damage to the Company or a third party by violating these Terms, laws, or third-party rights, or by providing false information, false declarations, misuse, or illegal acts, the member shall compensate such damages and costs, including attorney fees.

1. The Company may operate internal blacklists for members who cause problems through violation of these Terms, false information, false declarations, misuse, member harm, illegal acts, or security infringement.
2. Blacklisted members may be restricted from re-registration, circumvention, registration under third-party names, and service use.
3. The Company may retain minimum identifying information, verification records, and reasons for restriction to the extent necessary.
4. The Company may also manage as restricted members or blacklist members who harm service order through verbal abuse, threats, stalking, repeated harassment, obstruction of business, false reports, or malicious dispute creation.
5. In such cases, the Company may retain minimum identifying information and reason records necessary for prevention of re-registration and dispute response.

1. These Terms and Conditions shall be interpreted and applied in accordance with the laws of the Republic of Korea.
2. For disputes, claims, lawsuits, or other legal proceedings between the Company and members arising from service use, the court having jurisdiction under the Civil Procedure Act and other applicable laws shall be the court of first instance.
3. However, the Company and members may separately agree in writing on a competent court within the scope not violating applicable laws.
4. Contracts and services with international members may, in principle, be governed by the laws of the Republic of Korea or the governing law designated by the Company. However, where mandatory laws of the country or region in which the member resides apply, such mandatory laws may prevail to that extent.
5. Where Japanese consumer protection laws, personal information protection laws, or other mandatory laws apply in Japan, such mandatory laws may prevail to that extent.
6. Where Chinese mandatory laws apply in connection with services in China, such mandatory laws may prevail to that extent.

If a member intends to make a claim or file a lawsuit against the Company, the member must do so within the period prescribed by applicable laws.
For prompt resolution of disputes, the Company recommends that members notify customer support within a reasonable period after the dispute occurs or becomes known.
If a member fails to raise an objection for a substantial period and it becomes materially difficult for the Company to verify facts or preserve materials, the Company may assert such circumstances in the dispute resolution process.

1. If any provision of these Terms and Conditions becomes invalid or unenforceable, the validity of the remaining provisions shall not be affected.
2. Failure by the Company to exercise a right with respect to a specific violation shall not be deemed a waiver of such right.
3. Members may not transfer or pledge rights or obligations under these Terms and Conditions without prior written consent of the Company.
4. These Terms and Conditions, the Privacy Policy, individual notices, and service-specific conditions together constitute the entire agreement.